Privacy Policy

At Tool Vantage Shop (“we”, “us”, or “our”), we protect your personal data with the same precision we apply to calibrating power meters and torque wrenches. This Privacy Policy explains how we collect, use, and safeguard information when you visit smarttoolgear.com or make purchases from our global cycling professional community.

1. Information We Collect

We collect data essential for high-performance e-commerce operations:

• Account Information: Name, email, shipping/billing addresses for professional accounts (teams/workshops)
• Payment Details: Processed securely through PCI-compliant partners (we never store full card numbers)
• Technical Data: IP address, browser type, device information for security and optimization
• Usage Data: Interactions with our Electronics, Tools & Maintenance, and other product sections
• Communication Records: Support tickets, pro account inquiries sent to [email protected]

2. How We Use Your Data

Like a finely-tuned drivetrain, we optimize data usage to power your experience:

• Process transactions with the reliability of our torque-certified tools
• Provide volume discounts and custom shipping for pro accounts
• Secure your account with military-grade encryption (256-bit SSL)
• Improve product offerings across our Nutrition, Hydration, and Tools categories
• Respond to technical support requests in cycling-professional terminology
• Prevent fraud with the vigilance of a race mechanic inspecting critical components

3. Data Sharing & Disclosure

We handle your data with the integrity of our tested hydration systems:

• Service Providers: Trusted partners for payment processing (Visa/MasterCard/PayPal), shipping, and security
• Legal Compliance: When required by law enforcement or to protect our rights
• Business Transfers: In case of merger/acquisition, with confidentiality protections
• Never Sold: We don’t trade data like used chainrings – your information stays protected

International transfers follow GDPR requirements for non-Asian regions we serve.

4. Data Storage & Security

Our security measures meet professional workshop standards:

• PCI-DSS compliant systems for payment data
• Zero-storage policy for sensitive financial information
• Regular security audits like pre-shipment tool inspections
• Encrypted databases with restricted access controls
• Data retention only as long as necessary for service or legal requirements

5. Your Rights

You control your data like a pro adjusting derailleur limits:

• Access/Correction: Review and update account information
• Deletion: Request removal of non-essential data (excluding legal/tax records)
• Opt-Out: Unsubscribe from marketing communications
• Portability: Receive your data in machine-readable format
• Restriction: Limit processing under certain circumstances

Submit requests to [email protected] with “Privacy Request” in the subject.

6. Cookies & Tracking Technologies

We use these tools with the precision of a digital torque gauge:

• Essential Cookies: Keep your shopping cart intact during checkout
• Performance Cookies: Optimize site speed for global customers
• Analytics: Understand how professionals navigate our Tools & Electronics sections
• Marketing Cookies: Show relevant product recommendations (adjust via browser settings)

Manage preferences through your browser or our cookie consent tool.

7. Policy Updates

We’ll notify you of significant changes like we would a critical product recall. Continued use constitutes acceptance.

“We secure your data with the same professional-grade integrity we apply to every torque wrench calibration and power meter verification.”
– The Tool Vantage Team