At Tool Vantage Shop, we stand behind our tools and equipment with the same confidence we place in every torque wrench we calibrate. This policy outlines our professional-grade returns process designed for workshops, teams, and cycling technicians worldwide.
1. Return Eligibility
- 15-Day Window: Items must be returned within 15 days of delivery
- Original Condition: Products must be unused, in original packaging with all calibration certificates
- Proof of Purchase: Include your order number or pro account details
Non-Returnable Items:
- Nutrition & Hydration: Opened or used consumables (for hygiene reasons)
- Calibrated Tools: Power meters and torque wrenches with broken calibration seals
- Custom Orders: Products modified per team/workshop specifications
2. Professional Returns Process
- Initiate Request: Email [email protected] with “Return Request: [Order #]”
- Receive RMA: We’ll send a Return Merchandise Authorization within 24 business hours
- Package Securely: Use original packaging with added protection for sensitive instruments
- Ship to: Tool Vantage Shop Returns
4403 Holden Street
San Diego, CA 92115 USA - Tracking Required: Use trackable shipping (DHL/FedEx recommended)
3. Refund Processing
We process refunds with the speed of our professional shipping:
- Timing: 3-5 business days after receiving and inspecting returned items
- Method: Original payment type (Visa/MasterCard/JCB/PayPal)
- Deductions: Original shipping costs are non-refundable
For exchanges, we’ll ship your replacement item immediately upon approval.
4. Return Request Template
Subject: Return Request: [Your Order #]
Body:
Dear Tool Vantage Team,
I would like to request a return for the following item(s):
– [Product Name & SKU]
– [Reason for return]
My order number is: [Order #]
Pro Account (if applicable): [Team/Workshop Name]
Please provide return instructions at your earliest convenience.
Best regards,
[Your Full Name]
[Contact Phone Number]
5. Return Shipping
Return shipping costs are the customer’s responsibility unless the return is due to our error. For international returns:
- Mark as “Returned Goods”: Avoid customs fees for the sender
- Insurance Recommended: Especially for high-value tool shipments