Welcome to Tool Vantage Shop (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website smarttoolgear.com and all purchases made through it. By accessing our site or making a purchase, you agree to be bound by these terms.

1. Website Use & Intellectual Property

1.1 Authorized Use

Our website is designed for professional workshops, cycling technicians, and industrial teams seeking precision tools and equipment. You agree to use this site only for lawful purposes related to professional tool procurement.

1.2 Intellectual Property

All content on this site, including product designs, specifications, and calibration methodologies, are proprietary to Tool Vantage Shop and protected by intellectual property laws. Unauthorized reproduction or commercial use of our technical documentation is strictly prohibited.

2. Product Information

2.1 Product Descriptions

We take professional pride in accurately representing our tools and equipment. Specifications, measurements, and performance metrics are provided with workshop-grade precision. While we strive for accuracy, minor variations may occur in manufacturing.

2.2 Product Categories

Our catalog includes:

  • Electronics: Diagnostic and measurement devices
  • Hydration: Professional-grade fluid systems
  • Nutrition: Performance supplements (non-returnable if opened)
  • Storage: Workshop organization solutions
  • Tools Maintenance: Calibration and care products

3. Ordering & Payment

3.1 Order Process

Orders constitute an offer to purchase, which we accept by processing payment and issuing an order confirmation. Professional accounts may be subject to additional verification.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All transactions are processed in USD. International transactions may incur bank fees.

3.3 Pricing

Prices reflect professional-grade equipment value. While we maintain stable pricing, we reserve the right to adjust for material cost changes. Price errors may result in order cancellation.

4. Shipping & Delivery

4.1 Processing Time

Orders ship within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information upon shipment.

4.2 Shipping Options

Method Carrier Cost Delivery Time Best For
Standard DHL/FedEx $12.95 10-15 business days Time-sensitive replacements
Economy EMS Free ($50+ orders) 15-25 business days Non-urgent equipment

4.3 International Orders

We ship worldwide except certain remote areas (particularly in Asia). Customers are responsible for:

  • Customs fees
  • Import duties
  • Local taxes

Delivery estimates exclude customs processing time.

5. Returns & Refunds

5.1 Return Policy

We accept returns within 15 days of delivery if:

  • Items are unused in original packaging
  • All calibration certificates are included
  • Proof of purchase is provided

5.2 Non-Returnable Items

  • Opened nutrition/hydration products
  • Calibrated tools with broken seals
  • Custom-configured equipment

5.3 Return Process

  1. Email [email protected] with “Return Request: [Order #]”
  2. We’ll issue an RMA within 24 business hours
  3. Ship to: Tool Vantage Shop Returns, 4403 Holden Street, San Diego, CA 92115 USA
  4. Use trackable shipping (DHL/FedEx recommended)

5.4 Refund Processing

Refunds are issued within 3-5 business days after return inspection. Original shipping costs are non-refundable unless the return results from our error.

6. Customer Responsibilities

6.1 Accurate Information

You must provide complete, accurate shipping and payment information. Incorrect addresses may result in additional shipping charges.

6.2 Tool Care

Proper use and maintenance of professional tools is your responsibility. Consult product manuals for calibration and care instructions.

6.3 Compliance

You agree to comply with all applicable laws regarding tool use and importation in your jurisdiction.

7. Liability Limitations

7.1 Product Use

Tool Vantage Shop is not liable for:

  • Improper tool use or maintenance
  • Consequential damages from equipment failure
  • Modifications made after purchase

7.2 Shipping Delays

We’re not responsible for delays caused by carriers, customs, or unforeseen circumstances. Delivery estimates are not guarantees.

7.3 Maximum Liability

Our maximum liability for any claim is limited to the purchase price of the relevant product.

8. General Provisions

8.1 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

8.2 Governing Law

These terms are governed by California law. Disputes will be resolved in San Diego County courts.

8.3 Contact

For questions: [email protected]

Professional Commitment: At Tool Vantage Shop, we stand behind our tools with the same precision we apply to every product we sell. These terms are designed to ensure clear expectations for our professional customers worldwide.